KUALA LUMPUR, June 24:
The National Consumer Complaints Centre (NCCC) had received 40,560 complaints for 2013, a slight improvement from the 41,963 received the year before.
NCCC chairman N. Marimuthu said the numbers were derived from more than 20 different industries resulting from their purchase of goods/services.
“This year, the most complaints came from the General Consumer Products as opposed to the Telecommunications Sector that topped the list last year.
“In terms of monetary value, complaints related to the automobile sector topped the charts once again, raking in RM22,182,476.30 which is a dramatic increase from last year’s total of RM9,544,831.80,” he said at the 8th Complainfest 2014 held at Cititel Hotel.
He said there was a massive increase in the number of complaints pertaining to general consumer products.
Read more: BIG SURGE IN COMPLAINTS ABOUT GENERAL CONSUMER PRODUCTS
KUALA LUMPUR: Malfunctions, refunds and deposits involving both new and used cars made up more than one-tenth of the 40,560 complaints made to the National Consumer Complaints Centre (NCCC) last year.
NCCC legal and dispute resolution manager Santhosh Kannan said it received 4,915 complaints against the auto industry and the value of the complaints was a staggering RM22.2 million, an increase of RM12.7 million compared with 2012.
“A huge number of complaints involved breakdowns and malfunctions of newly-purchased cars and poor after-sales service.
“Complainants lamented that companies were merely interested in making profits and made empty promises until the point of sale,” he said after the launch of the 2013 NCCC Complaints Report yesterday.
Among the common grouses for new cars were stalling vehicles, exploding tires and malfunctioning anti-lock braking systems, gearboxes and automatic power windows.
According to the report, value of consumer complaints increased sharply from RM41 million in 2012 to RM62 million last year, although the number of complaints dipped to 40,560 in 2013 from 41,963 the year before.
Read more: 4,915 COMPLAINT LODGED AGAINST AUTO INDUSTRY LAST YEAR
KUALA LUMPUR: Companies are now addressing consumer complaints more effectively and faster when channeled directly to them so much so the National Consumer Complaints Centre (NCCC) is seeing a drop in the number of complaints filed.
In revealing this, NCCC chairman Datuk Dr Marimuthu Nadason said, they received 40,650 complaints last year as compared with 41,963 the previous year.
"This could be reflective of companies addressing complaints channeled directly to them, without having the need to approach NCCC for its assistance," he told reporters at the launch of the 2014 Complainfest and NCCC Annual Report 2013 at Cititel Midvalley.
Elaborating on some of the complaints received, he said, topping the list was 7,652 complaints against the general consumer product sector, 6,404 on the Telco sector and 5,763 on retail services and e-commerce industry.
The others include 4,915 complaints against the automobile industry and 2,313 on the travel and leisure industry.
In terms of monetary value, Marimuthu said, complaints related to the automobile sector topped the chart with RM22.182 million which is a dramatic increase as compared with RM9.544 million the previous year.
KUALA LUMPUR: The National Consumer Complaints Centre (NCCC) 2013 annual consumer complaints report stated that although the total number of complaints had dropped, the monetary value of the losses had however increased.
The NCCC chairman and Federation of Malaysian Consumer Association (FOMCA) president Marimuthu Nadasan said that the number of complaints in 2013 had dropped to 40,560 compared to 41,963 complaints received in 2012.
“However, the loss value had increased from RM9 million in 2012 to RM61 million in 2013,” he said at a press conference here today.
According to Marimuthu, the automobile sector still tops the category of value losses with an increase from RM9 million in 2012 to a drastic RM22 million .
Marimuthu said that the bulk of the automobile sector complaints were due to new cars breaking down or no proper steps being taken in the handling of the breakdowns.
General Consumer Products topped the list with 7,652 complaints received. The telecommunications sector was the second highest category and complaints against retailers, including online retail portals was third.
Read more: NCCC: LESS COMPLAINTS BUT VALUE OF LOSS INCREASED
Telefon bimbit, tablet dan kereta merupakan produk paling tinggi mendapat aduan pengguna Malaysia tahun lalu, begitu juga gajet palsu dan kereta mewah buatan Eropah yang sering rosak selepas keluar dipamerkan di pasaran, kata pemerhati aduan pengguna.
Walaupun jumlah angka yang diterima Pusat Aduan Pengguna Kebangsaan (NCCC) pada 2013 menurun, tetapi nilai kerugian yang dirasai pengguna dalam sektor automobil meningkat tiga kali ganda, kata Pengerusi Datuk Dr Marimuthu Nadason.
Produk dan perkhidmatan lain seperti televisyen, telefon bimbit, komputer riba dan tablet termasuk dalam kategori yang menerima aduan paling tinggi sebanyak 7,652 kes yang membabitkan anggaran kos RM12.644 juta.
Bagaimanapun, aduan paling tinggi direkodkan sektor automobil sebanyak 4,915 kes dengan anggaran RM22.182 juta.
NCCC pada keseluruhannya menerima 40,560 aduan tahun ini, menurun berbanding 41,963 pada tahun lalu.
"Penurunan ini mungkin disebabkan respons daripada pihak peniaga yang mengambil serius aduan pengguna. Justeru, pengguna tidak lagi datang meminta bantuan kita," katanya kepada pemberita ketika membentangkan laporan tahunan 2013.
Namun berdasarkan aduan, nilai kerugian meningkat 34% daripada RM40.586 juta pada tahun 2012 kepada RM61,700 juta tahun lalu.
Read more: GAJET PALSU, KEROSAKAN KERETA BARU KELUHAN UTAMA PENGGUNA 2013
Telecommunication companies should not provide customer details to credit reporting agency CTOS Data Systems Sdn Bhd, the Federation of Malaysian Consumers Association (Fomca) said yesterday.
Fomca national consumer complaints centre legal and dispute resolution manager Santosh Kannan said he was alarmed when complainants started reporting that their names had been listed on the CTOS database for accumulated telco charges, even though their accounts and services had been suspended for up to a few years.
He said 6,404 telco-related complaints were received by the centre in 2013, including 3,000 for connection disruptions and 1,200 for poor bandwidth.
Only 60 per cent of the complaints were resolved, with the provider sending technicians to repair the connections or substantially reducing the billed amount.
Santosh said he suspected the number of recorded complaints was just the tip of the iceberg.
“For every complaint that reaches us, we estimate at least five go unreported,” he said.
Read more: CONSUMER GROUP QUESTIONS NEED FOR TELCO CLIENT REPORTS
Buying a car in Malaysia is a pretty pricey affair. But no matter how expensive a car can be, with our current state of public transport, many Malaysians have little choice in the matter.
To some folks, owning a car is more than just to take you from point A to B - it’s a matter of pride and they take very good care of their cars with constant grooming and even modifications.
Whatever your reasons for purchasing a vehicle, be it out of convenience and necessity or for the love of cars; the most important factor to consider is getting the most value for your money.
The common question many would ask themselves is whether they should buy new or buy used. But which one is the most economical? And what are the costs involved in buying either a new or used car?
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When you're negotiating the best deal for your car, these tips might help you out:
Get a pre-approved car loan before you go to the dealership
Applying for a pre-approved car loan is not as complicated as you think! You can apply for a preapproved loan straight from the bank or if your desired bank has online loan application banking services, you can get your car loan quota via online.
The best way is to get a few preapproved car loans from several banks and compare them to see which one suits you best (ie: the lowest interest rate for your credit score). So once you’re at the car dealership, compare again your best offer with the dealership’s offer and take the best deal for your new car. Or try to negotiate an even lower interest rate with the dealer.
Driving in a brand new car sure feels good, but the occasional flat tyre, scratches and the stress of the being stranded on a busy street are part and parcel of owning a car. While paint scratches pose no threat to your safety, a flat tyre and a dead battery must be fixed in order to get from A to B. When faced with any of these situations, what’s a person to do? Fortunately, one need not be MacGyver to save money and handle the operation alone. Here are the top 4 DIY car fixes that every car owner should know. Why pay an exorbitant emergency service for something as simple as a dead battery when you could save?
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