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PETALING JAYA: A consumer complaints body has urged the government to implement the “lemon law” to protect buyers who purchased defective vehicles.

The National Consumer Complaints Centre (NCCC) said it has received a “multitude of complaints” pertaining to both domestically produced and international cars with reports of vehicles developing faults within three months of purchase.

“These issues remain unresolved, as the cars are continually held for further testing, leaving the complainants without transportation while still incurring costs for an unused vehicle,” it said in a statement.

The “lemon law” is a term used to refer to a legal remedy for consumers who buy defective products, especially motor vehicles, that fail to meet the standards of quality and performance within a certain period of time.

“The law should be implemented across Malaysia to allow consumers to demand a refund, a replacement, or compensation from the manufacturer or dealer if the product cannot be repaired after a reasonable number of attempts,” said NCCC, citing the Malaysian Association of Standards Users.

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PETALING JAYA: The government is in the early phases of reviewing and researching the possibility of adopting a “lemon law”, says domestic trade and cost of living minister Armizan Mohd Ali.

Saying it was necessary to analyse international practices before adapting them for local use, he told FMT that Malaysia was actively addressing the issue of consumer protection for defective vehicles.

Armizan said this in response to calls from the Consumers’ Association of Penang to introduce a lemon law, or legal remedy, for consumers who purchase defective vehicles, whether old or new, that fail to fulfil quality and performance criteria within a specified time frame.

The US, Singapore, South Korea, China and the Philippines are among countries that have adopted a lemon law.

In 2004, Singapore included a lemon law in its Consumer Protection (Fair Trading) Act.

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Kementerian Perdagangan Dalam Negeri dan Kos Sara Hidup (KPDN) akan membantu pemilik Honda HR-V yang mengalami masalah selepas dihantar ke pusat servis Honda di Terengganu.

Perkara tersebut disahkan sendiri oleh Noriya Mamat, 37, yang memaklumkan KPDN akan membantunya bagi mendapatkan sebuah kereta baharu selepas Honda HR-V miliknya mengalami masalah sejak 4 September lalu.

Jelas Noriya, pihak KPDN dijangka mengadakan satu mesyuarat bersama Honda pada minggu hadapan untuk berbincang mengenai tuntutan bagi mendapatkan kereta baharu.

“Lebih 20 jenis komponen pada kereta saya sudah ditukar ganti kecuali kotak gear, cermin, tayar dan enjin.

“Bagaimanapun masalah kerosakan pada lampu hadapan tidak boleh laras, lampu penunjuk pada papan pemuka berkeli-kelip dan lampu kecemasan menyala tetap ada,” katanya ketika dihubungi UtusanTV.

Jelas Noriya, dia juga telah memaklumkan kepada pihak Honda Malaysia bahawa mahukan kereta baharu kerana risau akan masalah sama berulang kembali.

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KUALA LUMPUR: The government's commitment to see that mobile network providers do not charge extra for 5G access helps ensure that no consumer is left behind, says the Federation of Malaysian Consumer Associations (Fomca).

Its chief executive officer Saravanan Thambirajah said the decision takes into account the rising cost of living and greater 5G adoption should lead to an overall increase in productivity.

"The technology is not only capable of providing a high-speed Internet experience at a rate of 10 to 100 times or up to 1.5GB per second compared to 4G technology, but also has a better quality connection.

"The efficiency of this connection ... has great potential to boost mobile communication, in addition to creating a new industry that brings benefits to the entire economy," he said when contacted.

Saravanan hoped that despite the efficiency of 5G technology, the government will continue to monitor and investigate consumer complaints if any additional charges are imposed.

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PUTRAJAYA: Dua pengarah syarikat perkhidmatan umrah dan haji, Emraz Travel & Tours Sdn Bhd yang juga pasangan suami isteri didakwa di Mahkamah Majistret di sini hari ini atas pertuduhan gagal mematuhi perintah award Tribunal Tuntutan Pengguna Malaysia (TTPM) berjumlah RM589,031 tahun lalu.

Datuk Zulkarnain Endut, 43, dan isterinya, Datin Mazuin Mustafa, 43, selaku Orang Kena Saman (OKS) bagaimanapun mengaku tidak bersalah selepas pertuduhan dibacakan terhadap mereka di hadapan Majistret Irza Zulaikha Rohanuddin.

Berdasarkan pertuduhan pertama hingga ke-63, syarikat itu, Zulkarnain dan Mazuin sebagai OKS pertama, kedua dan ketiga masing-masing dituduh atas 21 pertuduhan gagal mematuhi award TTPM yang memerintahkan supaya membayar RM589,031 kepada 21 individu yang menuntut wang itu.

Kesalahan itu dilakukan di Pejabat TTPM, Aras 5, Podium 2, No.13, Persiaran Perdana, Presint 2, di sini antara 8 Jun hingga 25 Ogos 2023.

Oleh yang demikian, OKS dan syarikatnya didakwa mengikut Seksyen 117(1) Akta Perlindungan Pengguna 1999 dan boleh dihukum di bawah seksyen dan akta sama yang memperuntukkan hukuman denda maksimum RM10,000 atau penjara sehingga dua tahun atau kedua-duanya, jika sabit kesalahan.

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